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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Swam's Sandwiches

February 22, 2023

5  out of  5 rating by Swam's Sandwiches
"We have been using Chase for years and his service is top notch. He’s quick to respond, extremely knowledgeable, and a pleasure to work with. I’ve referred him to others as well and they’ve all had extremely positive experiences with him. I find comfort in knowing I have my insurance agent for life."

Christy Mann

February 21, 2023

5  out of  5 rating by Christy Mann
"Chase is always available to answer any questions I have whether it’s about life insurance, renters insurance, or auto insurance. He is polite, informative, and seems to truly care about his customers. Chase had been our insurance agent for over 4 years and we are very happy with his services."

Ryan Kriwanek

January 29, 2023

5  out of  5 rating by Ryan Kriwanek
"Great service from Chase"

Beauty Wire Magazine

December 7, 2022

5  out of  5 rating by Beauty Wire Magazine
"I worked with Jaime Melchor at Chase Douglas State Farm. He was so amazing to work with, very quick with a perfect quote. He helped me so much to get a new policy after Geico had increased my rate by 50% without any accidents or tickets for basically no reason. I highly recommend Jaime and State Farm if you are dealing with unfair rates. They did everything quickly over e-mail it was easy and painless and I got an even better rate than before. Very happy with State Farm now."

Maria Cielo Achas

October 7, 2022

5  out of  5 rating by Maria Cielo Achas
"Thank you 😊 Great service and friendly staff 👍"

Julia Buske

September 21, 2022

5  out of  5 rating by Julia Buske
"Highly recommend this insurance agency. Staff is knowledgeable, friendly and very helpful. I know I am in good hands with them."

tessa nyre

September 9, 2022

5  out of  5 rating by tessa nyre
"My family have been clients of Chase at State Farm for 10+ years. The customer service is incredible. When I was confused and asked for clarification it was given, the staff has saved me lots of money on my car insurance and have been kind throughout changes in our life/insurance plans. I would highly recommend Chase and his team to anyone looking for an insurance provider."

Michelle Cahill

July 7, 2022

5  out of  5 rating by Michelle Cahill
"I’ve used this State Farm office for both my automobile and home-related insurance for the last 15 years. Chase has been very helpful, especially clarifying what insurance components are covered by my homeowner’s association and what additional insurance is at my expense if I choose to have it. Whenever I have a question he is quick to get back to me with answers and options. This week I had some payment confusion caused by an error at my bank. It took several days to resolve so that I was able again to use my credit card for my monthly insurance payments. As I worked on this issue, Elizabeth was very kind and patient, and a huge help to me in this matter. Always such awesome customer service at this State Farm office."

Susan V

June 24, 2022

5  out of  5 rating by Susan V
"Super efficient, fast and friendly service. Chase is attentive and accommodating. One of the quickest and easiest processes for obtaining great insurance. I highly recommend Chase and his team."

Doug Rook

May 6, 2022

5  out of  5 rating by Doug Rook
"Have been happily insured by State Farm for over 40 years. Chase Douglas's office contacted me recently to see if I am driving less because of the pandemic. We are and when I reported my mileage, we got a significant reduction in our premium. State Farm is a mutual insurance company which means the company is privately owned by the people who purchase its insurance policies. Thank you State Farm."

Jesus Garcia

April 27, 2022

5  out of  5 rating by Jesus Garcia
"I was looking to get life insurance and didn't really know the ins and outs of what a policy entails.. Luckily I was referred to Jaime Melchor from a mutual friend who said he was super knowledgeable and eager to educate. I reached out to Jaime and he was quick to respond, set up time to answer all my questions and helped set up my first policy! I was very impressed by his professionalism and ability to articulate the benefits of this policy as it seemed a bit overwhelming and daunting... Jaime really knew his expertise but broke it down in a way I could understand. Thanks!"

Matthew Gelabert

April 14, 2022

5  out of  5 rating by Matthew Gelabert
"Great experience with the whole team! They have been consistently quick to help out whenever we've needed them."

Foad Foolad

March 2, 2022

5  out of  5 rating by Foad Foolad
"Extremely happy with their customer service! They are very patient and always responsive and quick. I would recommend them to anyone!"

david hyman

February 26, 2022

5  out of  5 rating by david hyman
"Because of several moves, my wife and I have changed State Farm offices and agents several times over the past 20 + years we have been with State Farm. Our recent move was to Chase's office. Both Chase and Elizabeth have made our move seamless. He has been very helpful going over our existing policies and made recommendations for changes when warranted. David Hyman Laguna Woods, Ca."

Katharine Donaghy

February 25, 2022

5  out of  5 rating by Katharine Donaghy
"I would recommend Chase Douglas a millions times over! He has not only provided my family and I sound insurance advice for several years, but he has also been a strong advocate for all of our insurance needs. Chase is quick to respond to any questions that we have and is always so patient with us, which is greatly appreciated."

Lindsay Saravia

February 25, 2022

5  out of  5 rating by Lindsay Saravia
"I am extremely happy to have found State Farm to help with my life insurance. I was very doubtful at first but Jaime was amazing, caring and very patient. He answer all of my questions and was very thorough with all the information provided. I recommend anyone to get their services here."

Jacqueline Rosas

February 11, 2022

5  out of  5 rating by Jacqueline Rosas
"The people that work here are so friendly and very informative with any question! They explain everything wonderfully! I have recommended family and friends!"

Sarah O

February 11, 2022

5  out of  5 rating by Sarah O
"Chase, Jaime and Elizabeth are wonderful insurance agents! They always take their time to explain coverages on the auto and home insurance questions I have and are so patient! Chase sat down with me at his office in Laguna Hills and explained life insurance in simple ways so that I understood exactly what policy I was getting and all the different benefits inside the life insurance policy that State Farm gives! Insurance can be difficult to understand at times but this agency is the best around! I am so glad I found them!"

k P

December 8, 2021

5  out of  5 rating by k P
"Great fast service. I’ve dealt with Jaime for the past few years and he has always been quick to respond and detail oriented. Truly a pleasure working with this location and company as a whole - thanks for making my experience with State Farm a great one Jaime!"


September 24, 2021

5  out of  5 rating by JeffM
"Required motor vehicle insurance, so Googled 3 Agencies, and quotes with others revealed coverage was not as inclusive as State Farm. Agent was super efficient in responding and producing documentation, so it was a done deal. Huge shout out to Jaime Melchor, not only for his professionalism and knowledge on questions raised, but being overly nice, respectful and helpful. 5 stars for the Customer Service. Highly recommended as a great agency for your insurance needs."

Pam Gault

September 20, 2021

5  out of  5 rating by Pam Gault
"State Farm took care of several of our insurance needs over the years. The staff was very helpful answering any questions we had trying to straighten out our mothers affairs after her passing. Many thanks, PG"

Urvi Shukla

September 3, 2021

5  out of  5 rating by Urvi Shukla
"Very responsive and efficient!"

Cameron Bates

August 30, 2021

5  out of  5 rating by Cameron Bates
"Office helped me transfer a policy. Quick and responsive."

Ashley Hardy

August 26, 2021

5  out of  5 rating by Ashley Hardy
"Always quick, responsive and a pleasure to do business with. Chase and his team are solution oriented and friendly!"

Shuvo Rafiq

June 16, 2021

5  out of  5 rating by Shuvo Rafiq
"I had moved to Orange County from NY back in November 2018. Previously - I was insured with State Farm in NJ. As I transferred over my auto & home insurances under Chase Douglas here in Laguna Hills - I was immediately impressed by the professionalism of Chase, Jaime Melchor, and Elizabeth Arriaga. They are just a top class Team who I would have given a 5++ rating to, if I could. Every time I reached out - I was met by nothing but unparalleled professionalism, friendliness, and world-class support. Thanks guys! We definitely need you in the neighborhood :-)"